Recommendations from DirectTrust on Improving Usability of EHRs and Health IT Applications
DirectTrust (@) released for public comment a white paper containing more than 50 recommendations aimed at the more than 350 EHR vendors and HIT products’ vendors that provide Direct Interoperability, urging them to significantly improve the usability of their products for secure, interoperable clinical messaging. The paper, “Feature and Function Recommendations to the HIT Industry to Optimize Clinician Usability of Direct Interoperability to Enhance Patient Care,” was authored by a DirectTrust workgroup whose members are physicians and nurses with significant experience using Direct messaging to support health record sharing for care coordination and transitions of care.
The paper contains recommendations to vendors for standardizing and enhancing their users’ experience in handling both inbound and outbound Direct clinical messages, and for facilitating how the clinical information exchanged during care coordination is managed and used. The paper ranks the recommendations into three categories: Required/Urgently Needed Highly Desired and Advanced/Future Development. Examples of “Required” recommendations include: that EHR software send Direct messages in “real time”, not in delayed or batch mode; that multiple, common structured and unstructured file formats can be attached to any Direct message; e.g. PDF, Word, CCDA; and that all EHR systems must be able to automate patient matching of incoming Direct messages for patients that already exist in the recipient EHR.
“Sharing patients’ clinical information across commonly-encountered boundaries of health IT systems is critically important to clinicians and their teams who are coordinating their patients’ care across different providers and organizations,” commented Steven Lane, MD, Clinical Informatics Director at Sutter Health and Co-Chair of the Clinicians Steering Workgroup. “Right now, in the typical medical community there is great diversity in the brands of EHRs and other health IT systems used by clinicians for Direct messaging. We’re calling for all these vendors to make available more consistent and standardized software features to manage Direct clinical messages and their attachments. The existing variability in usability among different vendors’ products is unacceptably high and poses a barrier to Direct interoperability, and thus to the adoption of secure messaging by clinicians to support common care coordination workflows.”
“In a community where high risk patients receive care from multiple clinicians associated with diverse organizations using different EHR systems, Direct interoperability can put critical clinical information in front of the physician inside their own EHR,” said Holly Miller, MD, Co-Chair of the Workgroup and Chief Medical Officer at MedAllies. “This has been found to prevent patient adverse events and to be potentially lifesaving. Direct interoperability has provided basic connectivity. Now the HIT community needs to enhance usability, and address deficiencies and inconsistencies of messaging content and functionality.”
Dr. Miller continued, “Clinicians recognize the possibilities for clinical efficiencies through enhancements to their systems and are clamoring for these improvements. Our hope is that this white paper will be used to help EHR and other vendors understand what clinicians need to support safe, secure, efficient and cost effective patient care as patients transition across their medical neighborhoods. This is about standardizing software features and functions so clinical personnel can reliably do their jobs and deliver high value patient care.”
A copy of the white paper can be accessed here. Comments should be submitted to Admin@DirectTrust.org by March 30, 2017.
DirectTrust is a five-year old, non-profit, vendor neutral, self-regulatory entity initially created by and for participants in the Direct exchange community, including Health Internet Service Providers (HISPs), Certificate Authorities (CAs), Registration Authorities (RAs), doctors, patients and vendors. DirectTrust supports both provider-to-provider and patient-to-provider Direct exchange. In the period 2013 to 2015, DirectTrust was the recipient of a Cooperative Agreement Award from the Office of the National Coordinator for Health Information Technology (ONC) as part of the Exemplar HIE Governance Program. DirectTrust serves as a forum and governance body for persons and entities engaged in the Direct exchange of electronic health information as part of the Nationwide Health Information Network (NwHIN). DirectTrust’s Security and Trust Framework is the basis for the voluntary accreditation of service providers implementing Direct health information exchange. The goal of DirectTrust is to develop, promote, and, as necessary, help enforce the rules and best practices necessary to maintain security and trust within the Direct community, consistent with the HITECH Act and the governance rules for the NwHIN established by ONC. DirectTrust is committed to fostering widespread public confidence in the interoperable exchange of health information.